1. Introduction to Privacy Policy
This Privacy Policy ("Privacy Policy") applies to your use of the Payos website located at payos.co.in, the services defined in Payos’s Terms of Use, and Payos mobile applications (collectively, the "Payos Platform" or "Website").
The terms "we," "our," and "us" refer to Payos, and the terms "you," "your," and "User" refer to you as a user of Payos. By visiting or using the Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described below.
2. Information We Collect
We collect and store your Personal Information to provide a safe, efficient, and customized experience. This includes:
- Identity Data: Name, date of birth, and government-issued IDs.
- Contact Data: Email address, phone number, and physical address.
- Financial Data: Bank account details, credit/debit card information (PCI-compliant), and KYC documents.
- Technical Data: IP address, browser type, and device information.
3. Account Information of Merchants
If you create an account to take advantage of the full range of services offered on Payos, we ask for and record Personal Information such as your name, email address, and mobile number.
4. How We Use Your Information
The Personal Information we collect will be used solely to:
- Promote a safe and secure experience
- Troubleshoot issues and detect errors
- Process payments and settlements
- Enforce our terms and conditions
5. Use of Services Through External AI Assistants
If you choose to access Payos through an external AI platform using an MCP connector, Payos will only process the information necessary to execute the specific action or request you initiate through that platform.
Retention Policy:
Logs for AI-initiated actions are retained for a period of 12 months unless or otherwise stated by law, ensuring auditability and security for all automated transactions.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Partners who help us with payment processing, identity verification, and fraud prevention.
- Regulatory Bodies: When required by law or to comply with legal processes (e.g., RBI mandates).
- Business Transfers: In connection with any merger, sale of company assets, or financing.
7. Security Practices and Procedures
We have implemented reasonable security practices and procedures appropriate to the nature of the information and our business. While we strive to provide security that exceeds industry standards (PCI-DSS, ISO 27001), due to the inherent vulnerabilities of the internet, we cannot guarantee complete security of all information.
8. Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our Grievance Officer:
Grievance Officer
Legal Department
Payosphere Technologies Private Limited